Your regular monthly bill gives you 23 days to pay. Five days after the due date, a 7-Day Notice is mailed. This serves as your final notice to pay. Whenever possible, you may also receive a courtesy call prior to service disconnection. Calls are made to the phone number on file. If you do not have one on file with us or need to update the existing one, please call our Customer Service Department at 510-748-3900.