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June 14, 2012

AMP Warns Customers of Telephone Scam

Alameda Municipal Power (AMP) is warning customers of a telephone scam that has surfaced in Alameda today.

 AMP has received several inquiries from residential customers advising that someone impersonating a utility representative has called their homes. The caller claims the customer’s account is past due and will be disconnected shortly. He or she then requests a credit card number to avoid the disconnection.

If you get a call demanding immediate payment on your account, be suspicious. AMP will never ask for credit card or debit card numbers and only provides courtesy calls to accounts that are already delinquent. If you have any doubts, don’t give out any information. Please call AMP Customer Service Representatives at 748-3900.

If you suspect you have become a victim of this scam, AMP recommends that you immediately call your credit card company to cancel your card and call the Alameda Police Department to file a report.

Here are some tips to help customers stay safe:

AMP employees always carry photo identification cards. If the ID is not visible and you don’t see any other AMP logo, ask the individual to show you their badge.

All AMP vehicles are marked with the AMP name and logo. If you are approached by someone claiming to be from AMP, check to see if their vehicle is clearly marked and/or ask for ID.

Verification is easy. If you have any doubts or concerns that a visitor or caller represents AMP, call AMP at 748-3900 to check on the individual and their task.

You can check the status of your account at any time by entering your account number and address through our automated system 24/7 at 510-748-3900.

Never provide unsolicited callers or visitors with credit card numbers or any other information that may compromise your financial security.