Start / Stop Service

  1. Starting Service
  2. Stopping Service


Visit our online customer portal to start service. 


Our Customer Service Representatives are available at 510-748-3900.

  • Monday, Tuesday, Thursday, Friday: 8:30 a.m. to 5 p.m.
  • Wednesday: 9:30 a.m. to 5 p.m.

Required Information

To start service, the following information is required for all responsible persons on the account:

  • Email address
  • Employer's name, address, and telephone number
  • Name, service address, and home telephone number
  • Reference (friend or relative) name and telephone number
  • Social security number (required - not a credit check)
  • Spouse/roommate information, if applicable
  • If renting, landlord's name and telephone


  • An Account Establishment Fee of $15 will be assessed at sign-up and will appear on the first bill.
  • We may require a deposit if personal or employment information is incomplete or where there is a history of late payments.
  • New commercial accounts will be charged a minimum $300 deposit which will be included in the first bill. The deposit is based on twice the monthly average bill of a similar business.