Start / Stop Service

  1. Starting Service
  2. Stopping Service


If this is your first account with AMP, please click here to fill out your service turn on application.

If you already have service with AMP, and you want transfer to a new Alameda address, please login to your account and stop your old service.


Our Customer Service Representatives are available at 510-748-3900.

  • Monday, Tuesday, Thursday, Friday: 8 a.m. to 5 p.m.
  • Wednesday: 9:30 a.m. to 5 p.m.

Required Information

To start service, the following information is required for all responsible persons on the account:

  • Email address
  • Employer's name, address, and telephone number
  • Name, service address, and home telephone number
  • Reference (friend or relative) name and telephone number
  • Social security number (required - not a credit check)
  • Spouse/roommate information, if applicable
  • If renting, landlord's name and telephone


  • An Account Establishment Fee of $15 will be assessed at sign-up and will appear on the first bill.
  • We may require a deposit if personal or employment information is incomplete or where there is a history of late payments.
  • New commercial accounts will be charged a minimum $300 deposit which will be included in the first bill. The deposit is based on twice the monthly average bill of a similar business.