DATA PRIVACY AND SMART METERS


iv data privacy left sideOne important step that AMP is taking to improve our distribution system is to install smart meters. These devices make it easy for AMP - and customers like you - to obtain accurate, real-time readings of electricity usage. With advanced meter data, AMP can manage power distribution more efficiently to avoid overloading to the grid and the blackouts that follow. Even better, smart meters empower you to make informed, money-saving decisions about how and when you use electricity in your home and business.


WHAT DATA IS COLLECTED AND STORED BY MY ADVANCED METER?

Just like analog meters, smart meters collect how much electricity you use. The main difference is that smart meters collect more of that information throughout the day. Since smart meters collect and wirelessly transmit much more data about electricity consumption, it is important to have strong privacy protections in place. No customer- identifying information - such as names and addresses - is stored in the meters or transmitted across the network.


HOW IS THE INFORMATION PROTECTED?

Protecting customer data is a top priority for AMP. AMP has strong pri­vacy protection principles in place, and this will not change with the use of smart meters.

Using the same state-of-the-art methods as internet banking and ATM machines, smart meters encrypt (code) customers' energy usage data to ensure privacy, transmitting it to AMP over a wireless network with multiple layers of security incorporated throughout the system. The performance of security measures is tested and reviewed regularly to guard against unauthorized access to systems.

Moreover, AMP has worked with federal agencies, such as the Depart­ment of Homeland Security, to strengthen privacy and security stan­dards to provide even more safeguards for customer protection. In 2007, the Federal Trade Commission published the "Red Flags Rules" requiring that creditors create and implement a program to address the detection, prevention, and mitigation of identity theft. As a creditor, AMP implemented an identity theft prevention program under the Red Flags Rules, which went into effect November 1, 2008.


WHO WILL HAVE ACCESS TO MY INFORMATION?

Access to information is restricted to authorized AMP personnel who need that data to satisfy a business function, such as billing or customer service.


KEEPING CUSTOMER DATA SAFE

The privacy of electricity usage data has always been protected and that will not change with the use of smart meters. AMP, the federal government, and the suppliers of critical electric grid systems and com­ponents are working together to strengthen customer safeguards, de­velop a best-in-class data security mode and enforce its implementa­tion.

We encourage you to take the time to get to know AMP's privacy policy and commitment to keeping customer data safe. With that assurance, you will feel free to enjoy the many benefits of a modernized power grid system, including the ability to manage your electricity use and save money, increased reliability of power delivery, and the integration of clean, renewable energy sources to help power our homes in the 21st century.

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