faqs


ABOUT SMART METERS


WHEN WILL SMART METERS BE INSTALLED


INSTALLATION PROCESS


SAFETY


SECURITY


OPTING OUT


MISCELLANEOUS


IF YOU HAVE MORE QUESTIONS


ABOUT SMART METERS

What makes a "smart meter" different from my old meter?

A smart meter, like your old meter, registers how much electricity you use. The main difference is that it will send your consumption information wirelessly back to AMP’s service center, eliminating the need for someone to visit your home or business to collect the meter reading. The smart meters are able to collect more usage information than the old meters, allowing you to see how you use electricity daily or hourly.

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Are smart meters accurate?

Because they are digital, smart meters are often more accurate than mechanical meters, which tend to degrade and slow down as they age. Smart meters are subjected to strict design standards when they are manufactured, and AMP tests meters on a random basis both before and after installation to confirm accurate operation.

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How big is the smart meter, and where will it be located?

A smart meter fits into the existing size and shape of the meter base currently at your location. Meter location cannot be changed.

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How is AMP paying for the smart meter installations?

There is no direct charge for this or other utility system upgrades. Meters, like other equipment upgrades made to the utility system, are already included in AMP’s capital expenses.

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What will AMP do with the old meters that are being replaced?

AMP is recycling all the meters that are being exchanged.

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Will smart meters be installed on solar/net energy metering systems?

If your home or business has a solar/net energy metering system, your electric meter will be replaced with a smart meter. It will not affect your compensation.

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INSTALLATION TIMELINE

When will the meters be upgraded?

The upgrades are scheduled to occur throughout Alameda’s service territory from April 2017-December 2017.

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Do I need to make an appointment?

You don’t need to make an appointment to receive your upgraded meter. 

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If I need to make an appointment for my meter upgrade, how do I schedule it?

If you need to schedule an appointment because the installer was unable to access your meter or you need your upgrade to take place at a specific time, please call PMI at (866) 992-8473 Monday through Friday from 6 a.m. to 3:30 p.m. or Saturday 6 a.m. to 1 p.m. 

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Will I be contacted in advance of my meter exchange?

Yes. AMP will make every attempt to notify you. All customers will receive a letter in the mail approximately two to three weeks before installing meters in your neighborhood. PMI will also attempt to notify you by knocking on your door before exchanging your meter.


What time of day will PMI install meters?

PMI will install meters from 8 a.m. to 5 p.m. on weekdays.


INSTALLATION PROCESS

Who will install the new meters?

AMP has contracted with Professional Meters, Inc., (PMI) to upgrade our existing meters to smart meters.


What can I expect? 

See the Installation page for full details...


Why did I see an installer taking photos of my meter? 

All installers are required to take a number of photos for quality-assurance activities. AMP and the installation contractor will have these photos on file to ensure complete accuracy of your meter records.


SAFETY

Are smart meters safe?

Yes. The smart meters AMP is using are in compliance with federal health and safety standards. Both residential and commerical meters are UL-certified (Underwriters Lab). UL is an  Independent, not-for-profit product safety testing and certification organization, serving the public for more than a century.

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What about radio frequency exposure?

The energy exposure from the radio signal or radio frequency (RF) from a smart meter is much less than common devices encountered every day including cell phones and home routers. Click on the following links to learn more about on this topic.

Radio Frequency and Smart Meters

Health Impact of Radio Frequency Exposure from Smart Meters

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SECURITY

Is my personal information kept private?

AMP will continue to treat the privacy and security of your personal information as a top priority. AMP uses encryption and other cyber security measures to keep your information confidential. The SmartGrid Consumer Collaborative, a non-profit organization, provides more information on smart meters and privacy protections. Click on the link below to learn more about on this topic.

Data Privacy and Advanced Meters

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Will smart meters interfere with my other wireless devices?

The wireless communications for the smart meters use the 900 MHz frequency range, which is common to many household devices. Home Wi-Fi networks and wireless phones are typically in the 2.4 GHz to 5 GHz range, so they should not be affected.

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OPTING OUT

Can I opt out of having a smart meter?

Residential customers have the option to decline the installation of a smart meter until the end of calendar year 2019. The fees for opt out are $125 to enroll and $10 monthly. 

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How do I opt out of having a smart meter installed?

Customers are encouraged to notify AMP ahead of their scheduled installation to prevent incurring additional expenses for duplicate meter exchanges. Click here find out more information about opting out of the Energy inView Program.

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MISCELLANEOUS

Will there be new website and mobile features?

AMP is developing new mobile options and account-management tools that will allow customers to pay their electric bill from any device, anywhere, and anytime. Customers will be able to sign up for text alerts on how much energy they’re using or when their bill is due. Plus, they will have the option to track their energy use for every hour of the day.

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 IF YOU HAVE MORE QUESTIONS

What if you have additional questions about AMP’s smart meters?

If you need more information on smart meters and the Energy inView Program, please call our customer service representatives at (510) 748-3900.

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