Starting and Stopping Service

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The following options are available to each prospective customer wishing to start electric service in their name: 

TELEPHONE 

Our Customer Service Representatives are available at 510-748-3900.

Monday - Thursday: 8 am - 5 pm 
Friday: 8:00 am - 9 am and 10 am - 5 pm 

IN PERSON

The AMP Service Center is located at 2000 Grand Street (at Clement Avenue) in Alameda.  Lobby hours are from 9:00 a.m. to 5:00 p.m., Monday through Thursday.  10 a.m. to 5 p.m. on Fridays. 

ONLINE 

Please click here for the Online Start Service Form...


To start service, the following information is required for all responsible persons on the account:
  • The name, service address, and home telephone number
  • Social security number (required - not a credit check)
  • Employer’s name, address, and telephone number
  • Spouse/roommate information, if applicable
  • Reference (friend or relative) name and telephone number
  • Email address.
Fees:
  • An Account Establishment Fee of $10 will be assessed at sign-up and will appear on the first bill.
  • We may require a deposit if personal or employment information is incomplete or where there is a history of late payments.
    • New commercial accounts will be charged a minimum $300 deposit which will be included in the first bill. The deposit is based on twice the monthly average use of a similar business.

    Stop Service

    The following options are available for customers wishing to stop electric service in their name.  Please be ready to provide a forwarding address for your final bill.

    • ONLINE
      If you have an eCare account, please click here to login to eCare and access the the Online Stop Service Form.  (If you don't have an eCare account, simply click on the link and follow the prompt at the bottom of the same page.)  Please provide you name as it appears on the bill, Account Number, Zip Code, Meter Number,and email address.
    • TELEPHONE
      Our Customer Service Representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m.  Please call (510) 748-3900.
    • IN PERSON
      The AMP Service Center is located at 2000 Grand Street (at Clement Avenue) in Alameda.  Lobby hours are from 9:00 a.m. to 5:00 p.m., Monday through Thursday.  10 a.m. to 5 p.m. on Fridays.
    • Call (510) 748-3900 for Customer Service 24/7
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